Client Success Manager

About Us

At Wannet Sports Insurance B.V., a leading name in the sports insurance sector, we are committed to providing tailored insurance solutions that meet the unique needs of professional sports clubs, athletes and artists. We are seeking a dynamic Client Success Manager to join our team and deliver exceptional customer service, supporting our reputation for quality and reliability.

Job Description

As a Client Success Manager, you will play a central role in ensuring the ongoing success of our clients. You will work on building and maintaining long-term relationships with our clients, serving as a pivotal link between our clients and internal teams. Your primary goal is to ensure that our clients fully benefit from the solutions we provide, and you will play a pioneering role in identifying and implementing new strategies to enhance customer satisfaction and loyalty.

Responsibilities

• Oversee the day-to-day administrative functions of the Arnhem office.
• Create, draft, and finalize quotes and policies for clients in a timely and accurate manner.
• Work closely with various internal teams to ensure that client needs are addressed promptly.
• Implement strategies and initiatives aimed at enhancing client satisfaction.
• Organize and manage client files and data to ensure easy access and accuracy.
• Developing strong relationships with clients through regular check-ins, updates, and reviews.
• Proactively identifying opportunities for improvements and working with clients to implement changes that enhance their success.
• Managing and resolving client issues efficiently, escalating where necessary to ensure resolution.
• Monitoring client satisfaction through regular feedback and surveys, implementing strategies to maintain high levels of satisfaction.
• Contributing to business development initiatives, working closely with the sales and marketing teams to support new business acquisition.

Qualifications and Skills

• Bachelor's degree in Business, Marketing, or related field.
• It is a plus if you already have WFT certificates such as WFT Basic, WFT Insurance Individual, and WFT Insurance Business. If not, you must be willing to obtain these at our expense.
• Proven experience in a client success or account management role, preferably in the insurance, entertainment or sports industry.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
• Strong analytical and problem-solving abilities, with a focus on delivering results and meeting customer expectations.
• Proficiency in English, with additional languages considered a plus.
• Flexible, proactive, and able to adapt to the dynamic nature of the sports industry.

What We Offer

• A competitive salary package with performance-based bonuses.
• Opportunities for career growth and development within a progressive and forward-thinking company.
• A vibrant and collaborative work environment where your input and contributions are valued.

How to Apply

To apply for this role, please send your resume along with a cover letter explaining why you would be the ideal candidate to join our team at Wannet Sports Insurance B.V. to info@wannet.eu.

Wannet Sports Insurance B.V. is an equal opportunity employer. We encourage applications from candidates of all abilities, backgrounds, and experiences.

We look forward to receiving your application and potentially welcoming you to our team where you can play a pivotal role in driving our company's success forward!

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